Refund and Returns Policy – Lucas Teas

Returns
As we are a small, family run business, our return policy lasts 14 days. If more than 14 days have passed since your purchase, we cannot offer a refund or exchange.

To qualify for a return, your item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items:

Perishable goods (e.g., loose leaf tea, food products)
Gift cards

To complete your return, a receipt or proof of purchase is required.

Please contact us at lucasteas@gmail.com or 604-567-4577 before returning an item to our store.

Refunds (if applicable):
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within a few business days.

You are responsible for return shipping costs, which are non-refundable.

Sale Items:
Only regular-priced items are eligible for refunds. Sale items are non-refundable.

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